Tuesday, February 26, 2008

Amazon Toy - take two

The annoying "your approval required" emails have stopped. However, the toy has still not shipped. The current delivery estimate from Amazon is February 27, 2008 - March 12, 2008.

Thursday, January 10, 2008

Amazon: Your approval is required

We ordered an out-of-stock toy for a friend's child. The order was to ship a month later - okay, whatever, that's fine. After about a month I get an email:





From: order-update@amazon.com
Subject: Your Amazon.com order (#xxx-xxxxxxxxx-xxx): your approval required

Hello from Amazon.com.

We're writing about the order you placed on xxxx (Order# xxx-xxxxxxxxx-xxx). Unfortunately, we are unable to ship the item(s)
as soon as we expected and need to provide you with a new estimate of when the
item(s) may be delivered:

"Really Neat Toy" [Toy]
Estimated arrival date: xx/xx/xxxx

If you still want us to ship the items when they do become available (though
they may arrive later than expected) please visit this address to approve the
delay:


http://www.amazon.com/gp/css/summary/edit.html/?useCase=approve&orderID=xxx-xxxxxxxxxxx-xxx




Alright, not a problem. I click on the link and get this message:



Important Message

We thought you should know that we're experiencing a delay with your order. We apologize for any inconvenience. Please take note of the revised shipping and delivery estimates marked in red below. This order cannot proceed without your approval or changes. Please go to the approval page to approve this change.


Okay, I go ahead and approve the delay.

The next day I get the same message asking me to approve another day's delay.

The day after that I get another message asking me to approve another day's delay.

And this has been going on for four or five days now. Let's see how this one ends.